Care & Maintenance
Why should walk-off mats be used?
Soiling, which consists of dirt, and abrasive matter is the greatest threat to carpet. The use of walk-off mats at all entrances inside and outside will protect your carpet from tracked-on soils. Walk-off mats must be cleaned or replaced regularly to prevent them from becoming a source of soiling.
How necessary is it to vacuum regularly?
Over time, any carpet will experience a color change as a result of dry soil accumulation. The single-most important thing you can do to protect your carpet, maintain its beauty and cleanliness, and prolong its life, is to vacuum regularly. Most dry soil is easily removed by vacuuming. Vacuuming once a week in most areas, with consideration for more frequent vacuuming at track-off areas, and areas subjected to more concentrated traffic is usually sufficient. In some cases, these areas can require more frequent vacuuming to avoid soil accumulation. More frequent vacuuming will also help facilitate the removal of filaments associated with shedding characteristics common of carpets constructed using staple yarn. Vacuum cleaners should be used slowly, utilizing a minimum of four back and forth vacuum cleaner passes in each direction.
What type vacuum cleaner should be used?
Upright vacuums equipped with HEPA filters are recommended for most carpet constructions since they release the least amount of dust during vacuuming. Also recommended for most carpets are vacuums equipped with self-adjusting or adjustable pile height settings, and with beater bar and brush. Berber, Shag, Frieze, and any other carpet with a pile height of one (1) inch or longer must be vacuumed using ONLY air suction. The use of a beater bar and brush on these carpets can cause damage to their pile yarns. Keep your vacuum in good operating condition, and empty vacuum canisters, and bags on a routine basis.
How do I deep clean my carpet?
Hot-water extraction cleaning by a certified professional carpet cleaner following the HCRC S100 Standard Reference Guide for Professional Cleaning, and using Carpet and Rug Institute (CRI) Seal of Approval (SOA) products and equipment every twelve (12) to twenty four (24) months will prolong the life of your carpet and help maintain a healthy environment. It is also a mandatory requirement to maintain your warranty protection. More frequent cleaning may be needed in some cases. If your carpet was manufactured with a stain resistance treatment, Alliance Textiles, Inc. recommends the re-application of 3M’s Scotchgard Protector where applicable after each professional hot water extraction. For information and assistance in locating a certified Seal of Approval Service Provider, contact the Carpet and Rug Institute (CRI) at www.carpet-rug.org.
How do I spot clean my carpet?
To help against staining, blot up spots and spills immediately. Always spot clean initially using only water unless your spot is oil based. If necessary, then use the recommended spot cleaners listed here, by applying them to a clean, white terry cloth towel, and then blotting from the outside of a stain toward its center. If solid matter is present, start by gently scrapping-up solid material, and then vacuum to remove loose matter. Spot clean wet spills by dry blotting first, using a clean, and dry, white terry cloth towel. Spot clean oily-based substances by first softening any solid matter by using isopropyl alcohol. Proceed using a dry volatile solvent or citrus solvent spot cleaner. Never apply solvents, or any other spot cleaner directly to your carpet. Blot until the stain is removed, or until it ceases to transfer onto the towel. Some spots and spills require repeat spot cleaning, and/or the use of the next recommended spot cleaner. The use of a weighted, folded dry terry cloth towel placed over spot cleaned areas will facilitate the removal of residues that can cause spots to reoccur. Check towels every 30 minutes, and replace as needed. Leave a weighted clean towel down overnight. If after following these spot cleaning procedures a stain reappears, moisten the stain using water only, thoroughly dry blot, and repeat the use of weighted terry cloth towels. Some stains require the use of professional spot cleaning. This is your responsibility.
Cautions / Warnings
Always pre-test spot cleaners in an inconspicuous area.
Never use bleach-based spot cleaners on ant carpet other than on solution dyed carpets. Also, never use bleach based spot cleaners immediately after using ammonia-based spot cleaners.
Never use solvents near open flames, or in areas that are not adequately ventilated, or apply them directly to your carpet.
Avoid using hydrogen peroxide to clean any product that contains benzyl peroxide.
Do not saturate your carpet when spot cleaning.
Never use any spot cleaning solutions in concentrations stronger than those recommended.
Never walk on a spot cleaned area before it has thoroughly dried.
STAIN REMOVAL METHODS
Dampen a white terry cloth towel and then blot clean using these spot cleaners.
Step 1 - Detergent and water - Mix ½ teaspoon of dish detergent (with no bleach or lanolin) to one (1) pint lukewarm water. Follow spot cleaning by blotting with clear water using a white terry cloth towel.
Step 2 - Warm Water Rinse - Dampen a white terry cloth towel with luke-warm water and blot affected area.
Step 3 - Dry Cleaning Solvent or Citrus Solvent - Solvents can be found in your local hardware store or supermarket. (Nail polish remover with Acetone can be substituted when spot cleaning small stains.)
Step 4 - Isopropyl Alcohol
Step 5 - 3%Hydrogen Peroxide - Follow by blotting with clear water using a white terry cloth towel. DO NOT attempt to clean acne medication, cosmetics, or hand cream stains using hydrogen peroxide.
Step 7 - Ammonia and water - Mix 2 tablespoons of household ammonia with 1 cup water. Follow spot cleaning by blotting with clear water using a white terry cloth towel.
Step 6 - Vinegar and water - Mix 1 cup of white vinegar with 2 cups of water. Follow spot cleaning by blotting with clear water using a white terry cloth towel.
Step 8 - Nail polish remover with Acetone
Step 9 - Vacuum
STAIN REMOVAL GUIDE
Listed below are the most common types of household stains, and recommended spot cleaner and stain removal steps required to properly care for your carpet. Not all stains listed here are covered by your warranty.
Acne Medication – 3,1,7 Kool-Aid (wet) – 1,6,5,2
Asphalt – 3,1 Liquor (Alcohol beverages) – 1,7,6
Asphalt sealer – 3,1 Makeup – 3,1,2
Baby Formula – 3,1,7 Margarine – 3,1,2
Beer – 1,2 Mayonnaise – 3,1,7
Blood – 7,1,5 Medicines- (non ointment) – 8,3,5
Butter – 3,1,7 Milk – 3,1,7
Candy – 1,7,6,5 Mold, Mildew – 1,7
Carbon black – 9,3,1 Mouthwash – 1,6,3
Catsup – 1,7,6 Mud – 1,2
Chocolate – 3,1,7 Mustard – 1,6,5
Chocolate milk – 3,1,7,6 Nail Polish – 8,3,1
Clay – 3,1,6 Oil – 3,1
Coffee – 1,6,5 Ointment – 3,1,7
Cola – 1,7,6,5 Paint (acrylic) – 3,6,2
Cologne – 1,7,6 Paint (enamel) – 3,2,1
Cooking oil – 3,1,7 Paint (latex) – 1,7,3
Cosmetics – 8,3,1 Paint (oil based) – 3,2,1
Cough Medicine – 1,7,6 Paint (water based) – 1,7,2
Cranberry Juice – 1,7,5 Peanut Butter – 3,1,2
Crayon – 3,1,4 Rust – 1,2
Dye – 4,3,2 Salad Dressing – 3,1
Egg – 1,7,6 Sauces – 3,1,7
Feces – 1,7 Shoe Polish (liquid) – 3,8,1
Felt Marker – 8,3,5 (Paste)-3,1 (Wax)-3,1,2
Food Dye – 4,3,2,7 Soft drinks – 1,7,6,5
Fruit Punch/Juice – 1,7,6 Soot – 9
Furniture Dye – 8,3,1 Syrup – 1,7,2
Furniture Polish (oil based) – 8,3 Tar – 3,1
Glue – 3,2 Tea – 1,6,2,5
Graphite – 9,3,2 Tomato Juice/Sauce – 1,6,2,5
Gravy – 3,1,7 Urine –(dry)1,2,6,5 (wet) – 1,7,6
Grease (black) – 3,1 Varnish – 3,1
Greasy food stains – 3,1,7 Vegetable oil – 3,1,2
Gum – 3 Vinegar – 7,2
Hair Shampoo – 2,7,4 Vomit – 1,7,6
Hand Cream – 3,1,7 Wax – 3,1,6
Ice Cream – 3,1,7 Wine – 1,6,7,5
Iodine – 3,1,5 Water – 3,6,2
Ink – 8,3,2 Water Colors – 1,7,6,4
Jelly – 1,7,6 Whiskey – 1,6,7
Kool-Aid (powder) – 9,2,6
Warranty & Care